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Most Popular FAQs

We answer some of the most common questions we hear over here.

How does the process work?

When we kick off the project, we send you the timeline and requirements. We work together according to the agreed upon timeline. 

We have regular check-ins to gather feedback from you as we go along designing, refining and editing your site. 

Do you provide technical support and maintenance?

Yes. We provide technical support and maintenance services on request. If you host your website with us, service and maintenance is included in the package. 

Who owns my website, me or you?

You will own your website and we make sure of that!

After the site is live you will be provided with your vault which will contain all the information you need to make sure you have full ownership of it, now and always. 

How long does it take to create a website?

That depends entirely on what exactly you are looking for (a one-page site or a multi-page site), the platform (wordpress, wix, shopify, woo-commerece) and the kinds of features you need.

Very complex sites can take as long as 6 months and very simple sites can take as little as two weeks. We don't usually recommend rushing through something like a website. Your online presence is something that takes creativity, attention to detail, and technical skill to bring about. There are hundreds of decisions and tasks involved. Even the the end product might seem simple, the process is complex. If you are looking for a rush job, we are not the company to be working with? Why, because we do not believe in sub-standard work and rushing through a website will never yield superior results. 

What does a typical timeline look like?

Most projects follow a timeline that is roughly as follows:

  • Initial chat to discover what you are looking for and for you to get to know us and for both of us to see if there's a fit between what you need and what we can provide. 
  • Scope-of-work meeting where we discuss exactly what you need
  • Proposal and estimate
  • Agreement meeting (agreeing on final cost, milestones, and timeline)
  • Discovery process where we start the process in earnest as we research your competitors and refine your brand.
  • Design Direction (achieved when homepage conceptualization and design is complete - typically 3 design passes)
  • Site build-out of other pages (typically 3 - 4 design passes)
  • Coding
  • Content addition
  • Running pre go live checklists
  • Make site live
  • Running post go live checklists
  • Final walk-through
  • Training

Will a project manager be assigned to me as a contact person?

Yes. You will be working with one person who serves as the contact point and who manages the work with our team which includes the graphic designer, the content creator, the developer and the SEO expert. If you decide to sign up for one of our online marketing packages, you will be assigned a project manager too who you will have regular meetings with. 

How much do you charge?

It's impossible to tell you before we know exactly what you require. One thing we believe is to keep the good karma flowing by always providing value for money and not over-charging our clients. We want everyone to feel satisfied that the process and the finances and the end result is a fair exchange of expertise and service for money.